Refund policy

Return, Cancellation and Exchange policy 


At Body Language, every item is made to order with love, specifically for you. Because of this, we do not offer refunds or exchanges on orders that are placed correctly.

However, if we’ve made a mistake — we’ll absolutely make it right.

Exchange Policy

To help you shop with confidence, we offer exchanges under the conditions below.

Size Exchanges

If you’ve ordered the wrong size, you may request a size exchange within 2 days of receiving your order.

To request an exchange, email us at bodylanguage.contactus@gmail.com with:

  • Your Order ID
  • The size you received
  • The size you’d like instead
  • Clear photos of the product

Exchange Eligibility

The item must:

  • Be unused, unwashed, and unworn
  • Have all original tags and packaging intact
  • Be free from stains, perfume, deodorant marks, or damage

Once your exchange request is approved, we’ll arrange a return pickup. After the original item passes quality inspection, your replacement order will be processed.

Exchange Charges

A shipping and handling fee of RS100 per tee will apply for size exchanges. 

Non-Exchangeable Items

We cannot offer exchanges for:

  • Products that have been used, washed, or damaged after delivery
  • Requests made more than 2 days after delivery
  • Minor color variations caused by screen settings or printing processes
  • Customized or personalized products (if applicable)

Exchange Restrictions

We do not offer exchanges for:

  • A different design or product
  • A different color variant
  • A different collection item
  • Any request to swap one product for another

If you’d like a different product, you’ll need to place a new order separately.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 2 days of delivery with clear photos and your Order ID.

If approved, we will provide a replacement at no additional cost.

Important Note

Body Language reserves the right to reject exchange requests that do not meet the eligibility criteria above.

 

Cancellation Policy

  • Cancellation Window: Orders can only be cancelled within 24 hours of placing the order.
  • After 24 hours: Once the order has entered production (printing/processing), it cannot be cancelled, changed, or refunded.

  • Express orders are not eligible for cancellation since they entere production and dispatch within 24 hours.

Refund Policy

We Offer Refunds or Replacements Only If:

  • You receive a damaged or defective product
  • You receive the wrong item or wrong size than what you ordered


Not Eligible for Refunds:

  • You ordered the wrong size (please refer to our size chart carefully before placing an order)
  • You changed your mind after ordering
  • Minor color differences or slight variations in print position (these are normal in print-on-demand items)

Here’s a clean Cancellation Policy section you can add to your existing policy page so that everything is consistent and crystal clear for customers:

What to Do If There’s an Issue:

Please email us at bodylanguage.contactus@gmail.com within 2 days of delivery with:

  • Your Order ID
  • A clear photo of the item and the issue
  • A short description of the problem

Once reviewed and approved, we will either:

  • Replace the product (free of charge), or
  • Issue a full refund to your original payment method

Important Notes:

  • Refunds will not be processed if we don’t hear from you within 2 days of delivery
  • Refunds may take 5–10 business days to reflect in your account depending on your payment provider

Still Have Questions?

We’re happy to help. Drop us a message at:
📧 bodylanguage.contactus@gmail.com